Privacy Policy

This policy is in accordance with the EU General Data Protection Regulation effective as of May 25th 2018.

Introduction

1. We are committed to safeguarding the privacy of our website visitors and service users.
2. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
3. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
4. In this policy, “we”, “us” and “our” refer to Lumencode, a company registered in Zagreb, Croatia. For more information about us, please see Section 12.

We collect personal information such as names, email addresses, and phone numbers when voluntarily provided by users through our contact forms or newsletter sign-ups. In this Section we have set out:

1. the general categories of personal data that we may process;

2. the purposes for which we may process personal data; and

3. the legal bases of the processing.

All this information (“your data”) will be collected and handled by us for the following purposes:

1. To facilitate your quote-request process described in the website

2. To help us create, publish, and improve Content most relevant to you.

3. To use the information for direct marketing via e-mail, upcoming events or newsletters, when you opt-in for this purpose in the relevant contact form. Anyway, you may at any time opt-out of receiving future marketing communication.

4. To respond to your request or questions when you are contacting us. We will provide you the relevant information by email. Telephone and/or mail can be an option, but it is in our sole discretion to choose the communication system.

5. To best tailor Content and resources according to your preferences.

6. To ensure that the Content provided through the Website are presented in the most effective manner for you and for your device.

We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is your consent.

We may process your submit data (“account data”). The submit data may include your name, email address and phone number. The source of the account data is your input contact form on our website. The account data may be processed for the purposes of communicating with you once we start the admission process onto the Lumencode platform, direct marketing relating to the Lumencode platform, and maintaining back-ups of our databases. The legal basis for this processing is your consent.

We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is the proper administration of our website and business and communications with users.

The personal data collected will not be shared with third parties for marketing and/or advertising purposes. The information collected is used to respond to inquiries, provide requested services, and send relevant communications regarding our products and services. We do not share this information with third parties unless required by law.

We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. We may disclose your personal data to our professional advisers.

This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data. Personal data that we process shall not be kept for longer than is necessary for its intended purpose as outlined in section 2. We will retain your personal data as follows: Personal data will be permanently retained and securely stored in our database unless you request deletion of your data

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Our website uses cookies to enhance user experience. These cookies may collect browsing data to analyze site traffic and improve our services. Users can manage cookie preferences through their web browser settings. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

We use cookies for the following purposes:

1. authentication – we use cookies to identify you when you visit our website and as you navigate our website
2. analysis – we use cookies to help us to analyse the use and performance of our website and services; and
3. cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version.

About us.

• This website is owned and operated by Lumencode 
• LUMENCODE, obrt za poslovno savjetovanje, vl. Gabrijela Orsag Pisačić
  Krivajska ulica 38, ZAGREB
  Djelatnost: 7022, Savjetovanje u vezi s poslovanjem i ostalim upravljanjem
  MB: 98685317
• You can contact us by email –  lumencodeservices@gmail.com